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Cost-effective citizen services

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Government and public sector organizations use Wacom solutions to streamline citizen services and other functions, increasing efficiency and improving the customer experience.

Improve the citizen experience

Government departments and other public sector organizations can make dramatic cost savings and improve customer service by digitizing their paper-heavy workflows.

How Wacom helps

Wacom solutions for government and the public sector help improve service efficiency by enabling the digitization of hundreds of thousands of forms and signatures with robust, reliable hardware. Wacom’s low or zero maintenance devices also help maximize the return on tight public sector budgets. Finally, Wacom products ensure a familiar form completion and signing experience for citizens, even if they have limited experience with technology.

Government Use Cases

Government Services

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The future of government processes is digital. But citizens want to deal with a real person when it comes to important issues.
Wacom technologies bridge this digital/human divide.

Eliminate unnecessary paperwork


From driving license applications to complaint forms, public sector organizations all over the world are replacing paper-based workflows with digital equivalents. Wacom solutions for government and the public sector help by:


  • Enabling forms to be completed and signed digitally and cost-effectively using robust, low maintenance Wacom signature pads and pen displays.
  • Shortening wait times for citizens by accelerating in-person form completion.
  • Saving money on paper and ink, sometimes enabling the complete elimination of printers and associated supplies.
  • Eliminating the cost of document storage, archiving and secure destruction.
  • Ensuring digital capture of high resolution, biometrically accurate signatures for passports and ID cards.

Emergency Services

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A rapid response to accidents and other dangerous situations can be a matter of life or death.

Wacom technologies help accelerate the processes that support emergency service professionals.

Enable rapid emergency response

 

When you’re trying to save lives, every second counts. Emergency response command centers need ways of accelerating the relay of vital information to resources in the field. Wacom solutions for government and the public sector help by:

 
  • Enabling users to enter crucial data more quickly using a Wacom digital pen display.
  • Allowing staff to easily add electronic handwritten drawings and notes to help explain the specific details of emergency situations.
  • Ensuring reliability thanks to Wacom’s patented battery-free and wireless pen design, and scratch-resistant pen display surfaces.
  • Connecting the pen display to any existing computer system, so that it operates just like an external monitor.

Process Approvals

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It’s often the internal approval of decisions that slow processes down, not the processes themselves.

Wacom technologies help remove approval bottlenecks.

Accelerate process approval

 

Paper-based processes that require in-person approvals slow down citizen service delivery. Using Wacom solutions for the public sector helps mitigate this by:

 
  • Enabling government staff to complete forms faster digitally.
  • Removing the cost of paper management, storage and secure disposal from the process chain.
  • Ensuring staff can work using the same applications they have always used.
  • Making it easy, fast and comfortable to complete repetitive document-oriented tasks.